24/7 CONTROL
ROOM
EVERY CALL LOGGED, EVERY ALERT ANSWERED
Monitoring nearly 900 cameras around the clock, the TSU national control centre logs every call, dispatches tactical response to alarms and panics, and tracks each incident until it is resolved.
~900
CAMERAS MONITORED BY THE NATIONAL CONTROL CENTRE
24/7
CALL HANDLING, MONITORING, AND DISPATCH
TOTAL CONTINUITY OF SERVICE IS WITHIN REACH
NEVER OFF DUTY
From the first call to the final report, every function of the TSU control centre is built to keep your people, sites, and assets in view.
Staffed by screened, experienced, and highly skilled operators trained to decide the next step, the TSU call centre logs every call for quality purposes and tracks it until the matter is resolved.
- CALL LOGGING
- QUALITY REVIEW
- NEXT-STEP DECISIONS
- RESOLUTION TRACKING
Tracking officers through the OnSiteCheck system, regular radio and mobile check-ins, and physical site visits by managers and supervisors throughout their shifts, TSU keeps guarding performance visible and accountable.
- ONSITECHECK
- RADIO CHECK-INS
- MOBILE REPORTING
- SUPERVISOR SITE VISITS
- AUDIT TRAIL
Receiving alerts from alarms and panic buttons, the control centre dispatches TSU tactical response teams and monitors their patrols, quality, and response times through advanced vehicle tracking.
- ALARM MONITORING
- PANIC RESPONSE
- VEHICLE TRACKING
- RESPONSE-TIME RECORDS
Watching nearly 900 cameras, operators carry out routine remote surveillance and answer motion-activated alerts with visual verification, a tactical dispatch, or a call to the police or other emergency services.
- ROUTINE SURVEILLANCE
- MOTION-ACTIVATED ALERTS
- VISUAL VERIFICATION
- POLICE AND EMERGENCY LIAISON
Recently upgraded with six new screens and two additional workstations, the TSU national control centre has expanded its monitoring capacity and is now rolling out the T-Cam project.
- SIX NEW SCREENS
- TWO NEW WORKSTATIONS
- T-CAM PROJECT
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Learn moreWHEREVER WE OPERATE, WE DEPLOY THE VERY BEST
FAQ
EXPLORE
FREQUENTLY ASKED QUESTIONS
A security control room is a central hub that monitors alarms, cameras, and security personnel, and coordinates the response to incidents. Operators receive and log calls, dispatch response teams, liaise with police and emergency services, and keep records that clients can use for audits and reporting.
Guard monitoring uses electronic check-in systems, radios, and mobile apps to confirm that security officers are on duty and completing their patrols. Each check-in is time-stamped, which gives the client an audit trail and lets the control room react quickly when an officer misses a scheduled point.
Remote CCTV monitoring is the live viewing of security cameras from an off-site control room. Operators watch for suspicious activity, respond to motion-triggered alerts, and verify incidents visually before dispatching a response team or alerting the police, which reduces false alarms and speeds up response.
Private security in South Africa is regulated by the Private Security Industry Regulatory Authority (PSIRA), established under the Private Security Industry Regulation Act 56 of 2001. Security businesses and individual security officers must register with PSIRA, which also enforces the industry's code of conduct and minimum training standards.
SECURE EVERY ADVANTAGE
